The Assistant is located in the client and pet relations department and is an important part of the salon team. The Assistant works with the support of the staff to provide professional pet care to the public. This position reports directly to the manager (or owner/operator if no manager).



The Assistant is expected to learn an extensive set of client relationís procedures. They consist of, but are not limited to incoming client services, outgoing client services, telephone and appointment setting, cash register duties, bank deposits, groomer supply purchases, public relations duties. Additional duties may consist of assisting groomers in handling pets, cage cleaning, and dog walking, sweeping, laundry, bathing and brushing.

Incoming Client Services

Outgoing Client Services

Telephone duties

Cash Register duties

Public Relations duties

By informing clients of all salon services, maintaining a professional and personable attitude, providing competent services, and making each client feel they and their pet are valued and important, the Assistant/receptionist is a key figure in the success of the salon. Good customer service is necessary.

Additional Salon Duties

The Assistant will be assigned additional duties as required including but not limited to: purchasing store supplies needed for the shop, keeping the retail area clean and presentable, monitoring retail inventory. In addition, helping groomers control pets with behavior problems, walking dogs, cutting bandana fabric, salon clean up, cage cleaning, laundry, bathing and fluff drying animals as necessary, and assisting in the bathing and brush out areas.

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