STRESS ASSESSMENT FOR GROOMERS
AS PRESENTED TO GROOM ED 1992
BY BARBARA BIRD
DEFINITION OF STRESS:
- a state ... of bodily or mental tension resulting from factors that tend to alter an existent equilibrium. Webster Seventh New Collegiate
- the confusion created when one's mind overrides the body's basic desire to choke the living (bleep) out of some (bleep) who desperately deserves it. Anonymous greeting card.
Few of us would deny that pet grooming is a moderately to severely stressful occupation. The constant pressure of stress not only leads to groomer burnout, it is generally recognized as a condition that can contribute to illness. It is important to recognize how stress functions in our lives and to develop techniques to manage the impact of our stress factors.
As groomers, we pretty much bounce around our various stress factors and watch some of our colleagues fall by the wayside, while others thrive and develop their stress muscles. Rarely, however, do we take an overview of ourselves in our situations.
The Stress Assessment for Groomers is a tool designed to help us do just that. There are no wrong or right answers - only what is true for you. The exercise will be most helpful if you think it through and are honest You may go back and change a score if you realize one stress factor might be worse or less bad than you originally scored
The instrument is also intended to be used to stimulate and structure discussion at the workplace. In doing so, it is recommended that you avoid the temptation to argue about whether a situation occurs frequently or rarely -- what counts is each person's perception of the situation. If significant disagreement appears or you wish to get more objective data, you might use the test as a scorecard and document the number of times each situation occurs over a given period of time.
The Stress Assessment for Groomers is divided into three sections. Section A, How Bad Is It?, will help you to identify the stressful areas at your workplace. This can help you to focus and prioritize your efforts to reduce stress. Section B, Your Stress Profile, will help you to recognize your individual responses to stress. Of course, there are likely to be some stress factors outside of work that show up at work and some work-related stress that shows up at home. Section C, Stress Management Skills, will allow you to give weight to your stress coping techniques, as well as offering suggestions that might increase your arsenal
STRESS ASSESSMENT FOR GROOMERS
SECTION A: HOW BAD IS IT?
Here are some common stressful situations that occur in most grooming
shops. Give yourself a score from zero to five according to the frequency
with which you encounter each situation. As a guideline, use O-never,
does not apply; 1-rarely; 2;occasionally; 3-maybe monthly 4-weekly
5·frequently or daily.
____________________________________________________________________Scores_____
- 1. Customer comes for pet before grooming is completed. _______
- 2. Customer is upset with the grooming. _______
- 3. Pet can't be groomed according to expectations. _______
- 4. Pet can't be groomed at all. _______
- 5. Equipment breaks or doesn't perform properly. _______
- 6. Tools or products can't be located quickly. _______
- 7 Pet messes itself after grooming. _______
- 8. Pet not bathed, brushed, or dried to groomer expectations. _______
- 9. De-matting takes more time than allocated. _______
- 10. Pet behavior endangers the animal or the groomer. _______
- 11. Groomer not allowed to do what the/he thinks is best for pet. _______
- 12. Too many dogs, too little time - something's got to give. _______
- 13. Unscheduled interruptions impede grooming schedule. _______
- 14. Co-worker consistently not doing his/her share. _______
- 15. Mobile groomer can't find an address. _______
Give yourself a score of zero to ten according to the frequency and/or
intensity with which you deal with these stress factors:
- Barking, wailing animals. _______
- Noisy equipment. _______
- Shop too hot or cold. _______
- Poor ventilation. _______
- Persistent bad odors. _______
- Exposure to toxic chemicals. _______
- Tension among employees. _______
- Miserable or angry employer. _______
- Employee personal problems. _______
- Assistance not available. _______
_______________________________________________Total Score:________________
STRESS ASSESSMENT FOR GROOMERS
SECTION B: YOUR STRESS PROFILE
These are some common ways in which we respond to
stress. Give yourself a score from zero to five according
to how frequently you experience each item. As a guideline,
use 0·never ; 1-rarely ; 2·occasionally ; 3-maybe monthly;
4-weekly ; 5- frequently or daily.
How often do you not want to go to work? _______
Do you ever cry at work (or on the way home)? _______
Do you ever feel hopelessly trapped in your job? _______
Do you have: headaches? _______
- stomach problems? _______
- nerves? _______
- dizziness or faintness? _______
- Other physical problems at work? _______
Do you ever: compulsively overeat? _______
- sleep too much? _______
- abuse alcohol or drugs? _______
How often do you feel tense or upset at work? _______
How often do you feel too tired to have fun! _______
How often do you shout or yell at: client animals? _______
- co-workers? _______
- your own pets? _______
- your spouse/lover? _______
- your kids? _______
Do you ever get into arguments with customers? _______
Do you ever throw things at work? _______
Do you ever lose your temper with a client animal? _______
- with a co-worker? _______
- with your own pets? _______
- with your spouse/lover? _______
- with your kids? _______
Do you ever physically beat yourself? _______
Do you ever feel suicidal? _______
____________________________________________________________Total Score:________
STRESS ASSESSMENT FOR GROOMERS
SECTION C: STRESS MANAGEMENT TECHNIQUES
There are things we can do to reduce the effects of
stress. Give yourself ten points for each of these
established mechanisms for stress management that you
utilize:
- Vigorous exercise three times a week (work it off) _______
- Major hobby or interest outside of work (get a life) _______
- Daily meditation or prayer (let it go) _______
- Regular therapeutic massage (knead it out) _______
- Regular Yoga or relaxation class (breathe it away) _______
There's more. Give yourself ten bonus points for each
of the following that you practice:
- Regular lunch breaks free from distraction _______
- Lunch breaks away from workplace _______
- Daily stretch breaks _______
- Five-minute vacations _______
- Occasional mental health days off _______
- Annual vacation _______
- Camping or weekend get-away trips _______
Some positive situations at work serve as powerful
stress neutralizers. Give yourself twenty points for each
of these factors that apply to you.
- Supportive, positive teamwork among employees _______
- Prevailing sense of humor at workplace _______
- Sympathetic employer or manager _______
- Regular problem-solving staff meetings _______
- Attendance at groomer education events _______
______________________________________________________________ Total Score:________
Now, subtract the total points scored in Section C from
the sum of Section A plus Section B. This is your Stress
Score.
If your final score is under 100 points, you have a
good situation.
Between 100 and 200 points, you are
somewhat to moderately stressed out.
If you score a grand
total over 200, you have a high stress situation.
Whatever your score, a good exercise would be to take a
month or two and try to improve - lower - your scare.
Tackle some of your stress factors that score high and
increase your stress management mechanisms. Most
importantly, work as hard at tossing off stress as you do at
your grooming and you will be less likely to be victimized
by your situation.
Copyright 1992 Barbara Bird. 2142 N. Treat, Tucson, AZ. 85716